Return policy

Return & Refund Policy
Effective Date: June 17, 2025

We aim to ensure your satisfaction with every purchase. Please read the following return and refund policy carefully before placing an order.

1. Return Eligibility

Returns are accepted within 5 calendar days from the date you receive your order. To be eligible:

• The item must be unused, undamaged, and in its original packaging

• A valid proof of purchase (order number or invoice) must be provided

2. Non-Returnable Items

The following items are not eligible for return:

• Clearance or final sale items

• Customized or made-to-order products

• Digital or downloadable items

• Gift cards

3. Return Process

To initiate a return:

• Please contact us through the website's contact form with your order number

• You will receive return instructions and a return address

• Items must be shipped back within 7 days after return authorization is provided

4. Refund Policy

Once your returned item is received and inspected:

• You will be notified whether the return is approved or rejected

• If approved, a refund will be issued to your original payment method within 5–10 business days

• Shipping fees are non-refundable, unless the return is due to our error

5. Return Shipping Costs

• Customers are responsible for return shipping costs, unless the item is defective or incorrect

• We recommend using a trackable shipping service to ensure your return is safely delivered